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It is a pleasure to have you on our website.

We always work to guarantee your total satisfaction.

Our mission is to provide the best of us to achieve your goals.

WARRANTY & REPAIR POLICIES

Warranties

All our products are inspected before shipment, if you detect anything wrong, inconvenience or you get a different accessory than requested in the receipt of your order, please contact customer service immediately by WhatsApp +57(310)4351077, calling the local phone +57(602)6676171 Cali Colombia or write to the email awajecolombia@gmail.com and tell us your concern.

Please note that you have a maximum period of 8 days after the purchase to send or bring the product to the aWaje Store Av 6 Bis 30N51 local 100B Cali, Colombia to solve this type of situation, after this time we will understand that the order and / or the product arrived in good condition.

Our jewelry and accessories are guaranteed for 3 months from the date of purchase for manufacturing defects. This includes purchases in the store or on our website, during this time the repair has no cost, To request the warranty contact customer service at WhatsApp +57(310)4351077, or call us to the local phone +57(602)6676171 Cali Colombia or email us at awajecolombia@gmail.com    attaching your data, photos of the product and purchase invoice. We will give you an answer making an evaluation of the product to determine if the requested product is within the parameters for the warranty.

If the defect is due to manufacturing defects, it will be exchanged for a new one or it will be repaired and we will send it back to the customer covering the shipping costs.

In case it is not possible to fix it, aWaje guarantees its replacement by a piece of a similar model. In the case of natural stones, we will try to replace the most similar one, but we cannot guarantee that it will be the same, since each natural stone has its own particularities and unique tonalities.

Gold plated bronze products may suffer fading due to use or rubbing, which is guaranteed up to 30 days after purchase.

These are the recommendations that you should keep in mind when using our jewelry read our link Tips to take care of your jewerly.

Customer Service is always ready to solve in the shortest possible time according to the established terms.

You are our reason for being, do not hesitate to contact us.

Warranty Disclaimer

aWaje will be exonerated from the responsibility derived from the warranty, when it demonstrates that the defect comes from:

1. The improper use of the accessories and/or jewelry by the Client.
2. When the Client does not follow our recommendations in the care of their jewelry and accessories.
3. The breakage of stones, crystals, pearls or mother-of-pearl caused by blows or falls as this is considered improper use.
4. The breakage of soldered parts of the jewel is not guaranteed when it is due to misuse or carelessness.
5. Modification or  unauthorized repair attempt.
6. Common and ordinary wear and tear.

When the warranty does not cover the repair of the jewelry or the repair has a cost, the customer will be informed of the values of the repair and shipping costs for approval by any of the means of contact mentioned, such as email, cell phone call or whatsApp message, the reason why the warranty does not apply.

Repairs take a maximum of 15 working days.

Our customer service department will keep you informed of the process.

In case the repair is not possible, or the customer decides not to do it, it will be shipped at his cost to the address that he determines, otherwise the product will be stored for a maximum period of 6 months, after this time it will be understood that the customer will not claim it and for this reason it will be discharged.

By purchasing through www.awajecolombia.com or at our store, the customer accepts our Warranty and Repair Policies.

Of the care of your jewelry depends on the durability of its brightness and color.

Customer Service

If you have any questions, concerns or comments, please contact us at WhatsApp +57(310)4351077, call us at +57(602)6676171 Cali Colombia or send us an email to awajecolombia@gmail.com

Our customer service works from Monday to Saturday from 10 am to 5 pm.